TheyEm Support
Typically replies instantly
Tap to ask
Last updated: November 11, 2026
By creating an account with TheyEm Catering, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not register or use our services.
You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.
All catering bookings and food package orders are subject to admin confirmation. Payment is only required after your order or booking has been confirmed by our team. Prices, availability, and delivery schedules are subject to change without prior notice.
We accept payments via GCash QR Ph (powered by PayMongo) and cash. By submitting payment, you confirm that you are authorized to use the payment method provided. Refunds, if applicable, will be processed according to our cancellation policy.
Cancellation requests are subject to admin approval. A cancellation fee may apply depending on the status of your order or booking at the time of the request. Approved refunds are processed within 5–7 business days to your original payment method.
Your personal information is collected and used solely for processing your orders, bookings, and communication with our team. We do not sell or share your information with third parties except as required to process payments (e.g., PayMongo).
TheyEm Catering is not liable for any indirect, incidental, or consequential damages arising from the use of our services, to the maximum extent permitted by law.
We reserve the right to update these Terms & Conditions at any time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
For questions about these terms, contact us at our contact page or email hello@theyem.test.